TERMS & CONDITIONS

S.H SHIPPING JA

"Where Trust Meets Reliability"

Effective Date: June 18, 2026

1. Acceptance of Terms

By using any service provided by S.H Shipping JA, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms that they have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.

2. Scope of Services

S.H Shipping JA provides courier and logistics services including but not limited to:

USA to Jamaica Shipping
Air Freight Services
Package Forwarding
Online Shopping Assistance
Shopping Using Company Card Services
Package Handling and Processing
Office Delivery Services
Pickup Services
Delivery Coordination Services

S.H Shipping JA reserves the right to modify, suspend, or discontinue any service at its discretion without prior notice.

3. Shipping Schedule

S.H Shipping JA ships multiple times per week based on carrier schedules and shipment volumes.

All shipping schedules are estimates only and are not guaranteed. Delays may occur due to customs processing, weather conditions, carrier delays, inspections, or other circumstances beyond our control.

4. Service Areas

S.H Shipping JA services customers in:

Hopewell
Sandy Bay
Lucea
Hanover and surrounding communities

Additional delivery arrangements may be facilitated through third-party transportation providers at the customer's expense.

5. Pickup Locations

Customers may collect packages from:

Hopewell Square
Sandy Bay
Lucea

Pickup locations may be updated periodically as the business expands.

6. Shipping Rates

Current shipping rates are:

Weight	Rate
Per Pound	$600 JMD

S.H Shipping JA reserves the right to adjust shipping rates without prior notice.

7. Weight Rounding Policy

Any package weighing 0.5 lb or more above a whole pound will be rounded up to the next pound for billing purposes.

Examples:

1.4 lb = 1 lb
1.5 lb = 2 lbs
2.8 lb = 3 lbs

8. Responsibility, Risk & Liability

All shipments are transported at the customer's own risk.

S.H Shipping JA assumes limited liability for loss, damage, delay, or errors related to shipments.

S.H Shipping JA is not responsible for:

Vendor or retailer errors
Incorrect customer information
Packages lost before arrival at our receiving facility
Delays caused by customs
Airline or shipping carrier delays
Weather-related disruptions
Third-party transportation providers

Responsibility begins once a package is received into our possession and ends upon delivery or customer pickup.

9. Packaging & Fragile Items

S.H Shipping JA is not responsible for damage caused by inadequate packaging by vendors or senders.

Fragile items including:

Electronics
Glass Items
Cosmetics
Liquids
Decorative Items

are shipped at the owner's risk.

10. Prohibited & Restricted Items

Customers must ensure all shipments comply with Jamaican and international laws.

Prohibited items include:

Illegal drugs
Firearms and ammunition
Explosives
Hazardous materials
Counterfeit goods
Live animals
Perishable foods
Cash and negotiable instruments
Any item prohibited by law

Any prohibited item may be confiscated or surrendered to authorities without refund.

11. Customs, Duties & Government Fees

Customers are responsible for:

Customs duties
Import taxes
Government charges
Regulatory fees

S.H Shipping JA is not liable for customs delays, inspections, confiscations, or penalties.

12. Online Shopping Assistance

S.H Shipping JA offers shopping assistance services for customers who:

Do not have a debit or credit card
Require assistance purchasing online
Need help locating products

Customers may request that purchases be made using the company's card.

Shopping Assistance Terms

Full payment must be made before any purchase is completed.
Service fees may apply.
Purchased items cannot be canceled after an order has been placed.
Customers are responsible for confirming product details before purchase.

S.H Shipping JA is not responsible for vendor errors, sizing issues, out-of-stock items, product defects, or delayed shipments.

13. Special Delivery Services

S.H Shipping JA offers:

Office Delivery Services
Business Delivery Services
Special Delivery Requests within approved delivery zones

Additional fees may apply depending on distance and delivery requirements.

14. Referral Rewards Program

Customers may participate in our Referral Program.

Referral Reward

Referrers receive $200 JMD store credit for each successful referral.
Referral credits are applied to future shipping transactions.

S.H Shipping JA reserves the right to modify referral rewards at any time.

15. Loyalty Rewards Program

Customers become eligible for loyalty rewards after accumulating at least:

$5,000 JMD in shipping transactions.

Reward benefits, discounts, and promotions may vary and are subject to change.

16. Payments

Accepted payment methods may include:

Cash
Bank Transfer
Online Transfer
Approved Digital Payment Methods

All invoices must be settled before packages are released.

Payments become non-refundable once shipment processing or shopping assistance services have begun.

17. Claims & Complaints

Claims must be submitted within forty-eight (48) hours of package receipt.

Supporting documents may include:

Photos
Invoices
Receipts
Proof of value

Failure to report within the required timeframe may result in denial of the claim.

WhatsApp messages do not constitute official claims.

18. Storage & Unclaimed Packages

Packages not collected within seven (7) days of notification may incur storage fees.

Packages remaining unclaimed after thirty (30) days may be:

Donated
Auctioned
Disposed of

to recover storage and administrative costs.

Customers remain responsible for outstanding charges.

19. Cancellations

Cancellations must be requested at least twenty-four (24) hours before scheduled service where applicable.

Cancellation fees may apply.

S.H Shipping JA reserves the right to cancel services at its discretion.

20. Amendments

S.H Shipping JA reserves the right to update or amend these Terms and Conditions at any time.

Changes take effect immediately upon publication.

21. Entire Agreement

These Terms and Conditions constitute the entire agreement between S.H Shipping JA and its customers.

Contact Information

S.H Shipping JA

📍 Hopewell Square, Hanover, Jamaica

📞 876-819-0519

Company Commitment

At S.H Shipping JA, we value every package and every customer. We are committed to providing reliable, affordable, and professional shipping solutions while maintaining the trust that our customers place in us every day.

"Where Trust Meets Reliability."